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Quality Assurance |  |
| When you choose Clientron, you choose quality! | |
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| At Clientron, quality comes first! | |
Our quality control system covers the entire company including divisions such as R&D, materials, manufacturing, sales & management, and quality assurance. With continuous improvement we have been making top quality products that meet our customers' value. |
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| International Quality Certifications | |
| High quality is assured since Clientron has been recognized by numerous certificates including ISO 9001/QS 9000, ISO 14001, ISO/TS16949 and so on, as well as maintaining a high quality upgrading system. Clientron have led into WEEE、 lead-free production at 2005, all products passed through RoHs non-toxic preventing & controlling at July 1, 2006. | |
| 2000: ISO 9001/QS9000 Certificate 2003: ISO 14001 Certificate 2004: ISO/TS16949 Certificate 2005 WEEE、lead-free production 2006: RoHS non-toxic preventing & controlling 2008: ISO 9001 Certificate |
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| We get quality by following these basics | |
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| Customer satisfaction | |
| Customer satisfaction is the primary objective for Clientron. Customer service center is responsible to handle problem reports immediately, and provide solutions to resolve customer concerns. | |
| Do things right at the first time | |
| Clientron ensures the quality assurance of each product to be done right at the first time. Through internal training and employee awareness, the concepts of 5W1H, QC7, PDCA, 5S, QCD are rooted in everyone's mind. | |
| Prevention | |
| Clientron improves quality by utilizing APQP, DFMEA, and PPAP concepts. Each development and production stages are examined carefully and advanced testing equipment like EMI/EMC Chamber, ESD, Thermal, vibration, and PIA are used for quality verification. We are qualified and have received SGM GP-10 certification. | |
| Continual improvement | |
| Clientron accumulates quality information with the concept of Quality Operating System (QOS) by setting up quality improvement goals. We also established Quality Review Board (QRB) to review periodically. To continue improving quality, lowing cost and delivering on time, Clientron participates lean manufacturing, 6sigmas and QRQC (Quick Response Quality Control) programs to satisfy our customers. Strict quality control guarantees flawless quality and satisfaction for our customers. |
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| ISO 9001: 2008 | |
| Clientron received ISO 9001:2008 certification since 2000, before changing its name from Bcom. Through ISO 9001:2008, Clientron not only produces the best products, but also accumulates more customer satisfaction. ISO 9001:2008 standard is useful for organizations to be able to demonstrate that they are managing their business to achieve consistent quality products and services. The benefits that businesses should gain from the ISO 9001 Quality Assurance System are improved customer satisfaction and enhanced production efficiency. |
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