Clientron Corp. provides repair service for products manufactured and sold by Clientron when the product malfunctions due to defective materials/parts under normal use while under warranty period.
In Warranty RMA ( download RMA Request Form )
Clientron will not provide repair service for the following situations
including but not limited to while under warranty period.
- Products that Clientron does not manufacture.
- Product malfunctions are caused by improper use, man-made damage, or force majeure.
- Products that are modified without prior authorization by Clientron.
- Product damages caused by transportation.
For under warranty RMA, please follow the below procedure
- Please complete the RMA Request Form with a detailed description of failure symptoms, model name, system serial number, MAC address, and quantity.
- Clientron will provide the RMA number when the RMA Request Form is checked and approved.
- Please provide the shipping document (Invoice and packing List) for final RMA approval before returning the RMA to Clientron.
- After Clientron receives the RMA, Clientron will proceed with the repair at the agreed period.
Service Process
Customer
Clientron
Request
Validate the warranty & issue the RMA number
Send shipping document
Confirm the document & check the shipping document
Return to Clientron
Inspection CID | NDF | Repairing
RMA repair service
Return to customer
Receive product
RMA Charge
 Within Warranty |  Out Of Warranty | |||
|---|---|---|---|---|
| Send to Clientron | Send to Customer | Send to Clientron | Send to Customer | |
Shipping fee | Covered by Customer | Covered by Clientron | Covered by Customer | |
Inspection fee | Covered by Clientron | |||