Vulnerability Disclosure & Advisories
At Clientron, cybersecurity is an important part of our commitment to product quality, reliability, and customer trust.
As our products may be used in business-critical environments, Clientron takes product security seriously throughout the product lifecycle, including design, development, maintenance, vulnerability handling, and customer communication. We continue to improve our security practices and align with applicable cybersecurity requirements, including the EU Cyber Resilience Act (CRA), where applicable.
Our Product Security Commitment
Clientron is committed to providing secure and reliable products to our customers and partners. We work to identify, assess, and address potential security vulnerabilities that may affect our products.
Our product security activities include:
- Reviewing and assessing reported vulnerabilities
- Evaluating affected products and potential impact
- Providing mitigation, workaround, or update information when available
- Communicating important security information to customers in a responsible manner
Report a Security Vulnerability
If you believe you have discovered a security vulnerability in a Clientron product, firmware, or related service, don't hesitate to get in touch with us.
Security contact: security@clientron.com
General support contact: service@clientron.com
To help us investigate efficiently, please include the following information where possible:
- Product name and model
- Firmware, BIOS, or OS version
- Description of the vulnerability
- Steps to reproduce the issue
- Potential impact
- Your contact information
Coordinated Vulnerability Disclosure
Clientron supports responsible and coordinated vulnerability disclosure. We kindly request that reporters allow Clientron a reasonable amount of time to investigate and address the issue before public disclosure, and to refrain from any activity that may compromise customer data, system availability, or product safety.
After receiving a vulnerability report, Clientron will review the issue, assess its impact, determine appropriate actions, and communicate relevant security information to affected customers when necessary.
Security Advisories
Clientron will publish product security advisories on this page when confirmed vulnerabilities require customer awareness or action.
Disclaimer
The information on this page is provided to help customers manage cybersecurity risks related to Clientron products. Clientron may update this page as new information becomes available.